Refund Help for Your Order
Thank you for choosing Farmers Fresh Direct. We aim to provide high-quality products and responsive service. This policy explains when refunds may apply and how to request review.
Refund Eligibility
Refunds may be reviewed for damaged or defective products, order errors such as wrong items or quantities, and quality concerns reported within 1 day of receiving the order. We may request photos or additional details before making a decision.
Refund Process
To start the refund process, contact us at info@farmersfreshdirect.com or call 209-799-3535. Include your order number, a description of the issue and any supporting evidence. Our team will review the request and process eligible refunds within a reasonable timeframe.
Non-Refundable Items
Special orders, custom cutting requests and items accepted under custom order terms may not be refundable. Products that cannot be safely returned due to freshness, hygiene or handling reasons may also be excluded.
Late or Missing Refunds
If you have not received an approved refund, check your bank or card statement first, then contact your payment provider. If the issue continues, reach us by email or phone and we will help review the matter.
Changes to This Policy
We may amend, update or modify this Refund Policy when needed. Changes become effective once posted on our website.
Contact Us
For refund-related questions, use the contact details below.
2010 Crow Canyon PL, Suite 100
San Ramon, CA 94583
5881 N Winton Way
Atwater, CA 95301