Refund Policy

Thank you for choosing Farmers Fresh Direct for your halal Goat, Lamb, Chicken meat, Almonds, and Ready items. We aim to provide you with high-quality products and excellent customer service. However, we understand that there may be situations where you need to request a refund. Please review our Refund Policy carefully to understand the terms and conditions of our refund process.

1. Refund Eligibility:
  • Damaged or Defective Products: If you receive products that are damaged or defective, please contact us within 1 day of receiving your order. We may request photographic evidence of the damaged or defective items to process your refund.
  • Order Errors: If there was an error on our part, such as shipping the wrong product or quantity, please contact us immediately.
  • Quality Concerns: If you are dissatisfied with the quality of our products, please get in touch with us within 1 day of receiving your order. We may request additional information to assess your request.
2. Refund Process:
  • To initiate the refund process, please contact us at info@farmersfreshdirect.com or call us at 2097993535. Provide your order number, a description of the issue, and any supporting evidence (such as photos).
  • Our team will review your request and, if eligible, will process the refund within a reasonable timeframe.
  • Refunds will be issued through the original payment method used for the purchase.
3. Non-Refundable Items:
  • Certain items are non-refundable, including but not limited to:
  • Special/Custom Orders like requesting for custom cuttings and accepting the such orders will not be Refundable.
4. Late or Missing Refunds:
  • If you haven't received your refund within a reasonable timeframe, please check your bank account or credit card statement. If the refund is not reflected, contact your payment provider.
  • If you continue to experience issues, please reach out to us at info@farmersfreshdirect.com or call 2097993535, and we will assist you in resolving the matter.
5. Contact Us:

If you have any questions or concerns regarding our Refund Policy or any aspect of our services, please do not hesitate to contact us using the following information:

  • Business Name: Farmers Fresh Direct
  • Website: www.farmersfreshdirect.com
  • Email: info@farmersfreshdirect.com
  • Phone: 2097993535
  • Business Address: 1506 Grimes Ave, Modesto, CA 95358
6. Changes to this Policy:

We reserve the right to amend, update, or modify this Refund Policy as deemed necessary without prior notice. Any changes or modifications will be effective immediately upon their inclusion on our website.

Thank you for choosing Farmers Fresh Direct. We appreciate your trust in our products and services, and we are here to assist you with any refund-related inquiries you may have.