Return and Refund Overview
This policy applies to Farmers Fresh Direct orders. Because the catalog contains fresh, chilled and frozen food, our normal remedy process is an issue review rather than a physical product return.
Policy Scope
"We", "us" and "our" refer to Farmers Fresh Direct. This policy covers products purchased directly from our website and the pickup or delivery options confirmed with that order.
Order Cancellations
Contact us as soon as possible if an order needs to be cancelled or changed. We will review the request, but cancellation may not be possible after an order has been cut, prepared, packed or dispatched.
Perishable Goods Are Not Returnable
Fresh, chilled and frozen food cannot normally be returned after delivery or pickup because we cannot verify its temperature, storage or handling after acceptance. Do not mail or bring food back unless our support team gives specific instructions.
Damaged, Spoiled or Incorrect Orders
Report a damaged, spoiled, missing or incorrect product within 24 hours of receiving the order. Include the order number, a description of the issue and clear photos of the product, label and packaging when available. Keep the affected item safely stored while the review is open.
Replacement or Refund Review
After verifying an eligible issue, we may offer an appropriate replacement or refund. Approved refunds are generally sent to the original payment method. Processing time after approval can depend on the customer's bank or payment provider.
Contact Us
Use the contact details below within the 24-hour issue window. Please do not send a physical return without prior instructions from our team.